Although I had to resort to extreme measures to get their attention, it worked. Since they didn’t like being called out, they stated they are issuing a refund. We will see if that happens. I’ll update if it does.
What astounds me is that they actually said in their response, “I can’t guarantee when you’ll get your item.” So, the people still waiting may very well be waiting another year. I also can’t believe that they think it’s OK to string customers along for a year or more. Such bad business.
Whether you are a small business operating out of your house, or a large multi-million dollar business, to not communicate with your customers is probably the number one worst move you can make. Yes, customers were given the option for immediate refund or waiting, I initially chose to wait because I thought it would be a few months at most. Once I didn’t hear anything and Etsy & my bank said too much time had passed, I had to then reach out for status updates. If you have a business, your customers, no matter what you are going through, shouldn’t have to hunt you down. Saying, “I said communication wouldn’t be what is was,” is not an excuse to go a whole year without a single update unless someone tracked you down and had to use extreme measures to get your attention. Everyone goes through hardships, small & large businesses, but it only take a few minutes to shoot out a quick message once or twice a month to keep people updated.
Please watch Ranger Up’s video “We’re Taking It Back” as a guide on how to take ownership and correct your lack of communication:
If they ever reopen their shop, I do not recommend ordering from them as they “don’t know when you’ll get your items.” Again, we will wait and see if the refund ever goes through.
Original Post: 3/14/18
I'm done playing nice and being patient. Some people have been done dirty and it's not right. I am one of those people and I'm putting this person and the person she handed her shop over to on blast until I, and the others who have been waiting, get their products. Let me make this clear: I want my dog's vest, not a refund.
Cassandra Jones owner/previous owner of Magically Vested,
Muttropolitan Gear Shop:
It all started on March 14th, 2017. Exactly one year ago. I ordered a customer service dog vest from Magically Vested on Etsy (currently named Muttropolitan Gear Shop on Instagram). Total cost of vest, handle, and shipping was $105.00.
I had heard nothing but praise and positive feedback about this particular Etsy shop, and I was finally comfortable dropping that much on gear for my service dog.
|Receipt from Etsy|
Here are the messages sent over the last year trying to find out where my dog's vest and handle are. The only series missing is when in the Fall of 2017 Cassandra Jones finally answered me and told me that she handed over the company to a group called Expanding Intelligence:
|NO RESPONSE RECEIVED TO THE ABOVE MESSAGE|
At this point, Cassandra Jones and Expanding Intelligence had a falling out and I would soon learn that the shop changed hands to another person, possibly named Susan Daye. I was told by the new shop owner that they were expecting to ship orders to mid-end of January. As you can see below, I followed up on Feb 11, 2017 and received no answer. Either through private message or as a reply on my comment on their post.
Private messages (notice the dates since I forgot to circle them):
|NO RESPONSE RECEIVED TO THE ABOVE MESSAGE|
From the comments on what is currently the first photo of Muttropolitan Gear Shop's Instagram
On March 12th, I did reach out the the Susan Daye that I think is taking over the shop. I have not received a response yet. I am not including the screenshots in the chance that it is the wrong Susan Daye.
Over the past year, the money that I and the other shafted customers paid for unreceived merchandise helped Cassandra Jones fund numerous trips from Colorado to Orlando and Disney World.
Look, Listen. I don't begrudge anyone vacations or trips, but when you have been paid to provide a product and have not effectively communicated with your customers nor have you provided said product, then all we can think is that the money we paid out has been scammed from us to pay for said trips.
If I don't get my dog's vest soon, does anyone know if I can file a civil case by proxy? If any of my friends in or around Fort Collins, CO sees this, would you be willing to be my proxy in a civil case? I'm pretty sure my whole case is above, so it should be quick and easy.
Cassandra Jones/Magically Vested and Muttropolitan Gear Shop - WHERE ARE THE PRODUCTS WE PAID FOR? I DON'T WANT A REFUND, I WANT THE VEST I ORDERED!!!